I bought this table from Kid Kraft less then 5 months ago and I had so many issues with it. I normally don’t have these issues with products I buy. But this company was horrible. After many emails for a week and a call from the super visor which was just as worse with the Supervisor. I mean its a totally cute table and super adorable don’t get me wrong. Their Customer Service is HORRIBLE. They don’t care about your concerns or care. I have 2 toddler who love to put things into their mouths and when screws fall out we have to take time out to worry about finding them.
Well after many exchange emails and phone call from supervisor. First they stated they will send me new replacement parts, but honestly it wont make it better, Some of the screws and wood is stripped. Meaning I will need a new table if I take it apart. The screws in the chair that were their before I got it, are falling out, know grooves to but it back into the chair. I never got instructions in the box, which they state they hand put together. They have a assembly spot on the website, but when you put the 5 digit code in, wont catch you have A or B. I had B and gave me instructions to A which were all wrong. No way to tell their site which version you have which lacks alot cause A has so much less then B. The bolts that catch onto the screw, keep falling off the table, and makes the table very un sturdy. Also means edible parts for my toddlers which make me a very unhappy camper. You will need wood glue and wrench plus many extra things to make it work. My biggest concern while emailing and calling they act like I am a liar, and how its never happened before. Good customer service asks how they would like to make it better. Also you know those white packets that have those beads in them? poison to human mouth contact, well they exploded all over inside exposing those beads around my kids, which is why I had to wait to put it together. I don’t want my kids to get poisoned from their lack of caring. Plus I never found the packets anywhere. The worst is the bolts that that you tighten on the screw head, they wont lock in for some reason. Also it took 2 people plus me to hold the wood rods while I try my hardest to screw the screws into the tiny holes they came with. I pulled 2 muscles while doing this in both arms, and damaging the tissue into my shoulder which is very weak from past damage since they used non automatic screws.
If your looking into a sturdy table for your kids THIS isn’t the one you want. Their CS isn’t that bright, their supervisor isn’t any better. I honestly will never work or buy from this company ever in the future. I asked them to make my opinion change about them, a new table or different product or apology, which was my main concern. I mean think about what I am saying, re sending me new screw won’t make the matter better, just means I loose a table and have to re pay for another one somewhere else.
We still use the table, we just wood glued it all over. It will have to last for a while until we can find a new table. The tubs not sure why they are snap on’s. They are sharp if they fall off groves. You can tell they tried to make it better in version B from A. B has alot extra then A and they change the whole bolt system to try to make it better and sturdy, which I hope C is better after this.
Disclosure: I received product(s) for free in exchange for an honest review, which may differ from yours. Regardless, I only recommend products or services I used personally, and believe will be good for my readers. Tiffany’s Reviews is not responsible for shipment of prize, and can take up to 8 weeks to arrive. Winner will be announced, emailed, then has 24 hours to claim, or new winner is picked.